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What to know before booking

Prior to us attending site

Please ensure that your hot tub is full prior to our attendance. We need the hot tub full as we will chemically treat this water to flush through the pipework. We will then drain that water ready for us to refill with fresh.

We will require access to normal plug-in power to allow us to operate our tooling. We will also need access to the main power switch for the hot tub, normally known as the RCD, not the isolation switch located outside.

We will need access to a water supply to fill the spa, and we request that a hose pipe is available.

Conditions for services

The labour allocation for any service will be one technician. If two technicians attend site, you will only be charged the quoted price.

The inclusive price of any service covers the listed actions stated within that service. The standard allotted time for any service is up to 3 hours. Any significant time required beyond this may be chargeable.

For this reason, we ask that you inform us of any potential issues that may affect the service, such as restricted space, gazebo surrounds or difficult access. This allows us to provide a more accurate quotation for any non-standard work that may be required.

Where possible we will remove and clean each jet internal. Due to materials deteriorating over time, some jets may be non-removable or removal may cause damage. We will always do our best to avoid this and will highlight this to you if necessary. However, jet internals that require replacement due to deterioration will be chargeable.

Get in Touch Today to Book a Hot Tub Service or Ask a Question

Whether it’s a fault, a full service, or just a question, get in touch and we’ll be happy to help. Fast, friendly support from experienced hot tub specialists.